Essential requirements

Essential requirements

There are several essential requirements for your project (online store, web portal, etc.) that need to be met. Although we may check that these requirements are met before the contract is signed, the ultimate responsibility for complying with these obligations stays with you. The meeting of these requirements is necessary for the acceptance of payment cards by the card associations. If you want to enable your customers to make card payments, pay close attention to it.

Contact details

Business identification number, business name, name of executive chief, trade form, registered office (correspondence address – street name and number, city/town, postcode), place of business (if different than registered office), email address, and telephone number.

Terms of business

• Merchant’s identification (such as the business name, address, telephone number)
• Basic characteristics of the products and/or services offered
• Terms of delivery and description of other costs
• Order process (conclusion of the contract, ...)
• Duration of the obligation and conditions of the termination
• Payment terms.

Returns and warranty policy

The returns and refunds, together with a warranty policy, may form part of the terms of business and should include clear information about:

• how your customers should return items to you,
• where your customers can report the return of items to you and how,
• when the returns and refunds policy does not apply (typically when the items show signs of incorrect use),
• how your customers will be informed about the status of their return, and
• when and how your customers can cancel a contract.

Privacy

You are required to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation or GDPR) and with Czech Data Protection Act No. 110/2019 Sb. This means you are required to inform your customers about how you process their personal information, what rights they have, etc.

Product/service name and description

Describe what you offer – what products and/or services. Make sure the title and description accurately describe what you offer.

Price and currency

The prices quoted must be net prices and must indicate whether they are VAT inclusive or exclusive. Do not forget to display the correct currency.

Payment

List all payment methods that your customers can use to purchase from your business.

Shipping and costs

List the available shipping options and their respective costs.

Specific information

If you offer specific products (such as age restricted products) and/or products that are subject to specific requirements (handling, transport, storage, ...), you are required to provide direct notice to your customers in advance or obtain from them verifiable consent (to visit your website selling age-restricted products).

Recurring payments

If you want to offer your customers the ongoing recurring payment option enabling you to charge your customers payment cards automatically on a recurring basis, you will need to ensure that your project meets additional rules and requirements. Read more here.

Banner

No later than 30 days after the payment gateway is integrated into your project, you are required to place a banner on the homepage (preferably in the footer) containing our logo displayed in the appropriate form and the current logos of the card associations. We have prepared the banner for you – you can easily generate it in ThePay and paste it into your website code. For more information about how to generate the banner, click here.

Read also:

Prohibited and high-risk products and services
Recurring payments
Banners
Czech Civil Code No. 89/2012 Sb.
Czech Business Corporations Act No. 90/2012 Sb.
Czech Consumer Protection Act No. 634/1992 Sb.
Czech Data Protection Act No. 110/2019 Sb.
General Data Protection Regulation No. 2016/679